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Terms & Conditions – iFlyonlyVIP

These Terms and Conditions (“Terms”) govern the use of airport assistance services booked via iFlyonlyVIP. By placing a booking on our website, you confirm that you have read, understood, and agreed to these Terms.

1. About iFlyonlyVIP

  • iFlyonlyVIP operates as an independent third-party marketplace that allows customers to book VIP meet-and-greet, fast-track, and other airport assistance services worldwide.
  • We do not own, operate, or control the services fulfilled at airports. All services are delivered by independent providers, airport staff, or authorized contractors at the relevant location.
  • While we facilitate your booking, we are not responsible for:
    • Airline policies, cancellations, or delays,
    • Customs or immigration decisions,
    • Security checks,
    • Passenger documentation issues (e.g., missing visas, invalid passports),
    • Lost or delayed luggage.
  • All passengers must comply with airport, airline, customs, and immigration regulations.

2. Booking Process & Confirmation

  • Bookings made through iFlyonlyVIP are subject to availability and are not confirmed until you receive an official confirmation email from us.
  • Payment alone does not constitute a confirmed booking.
  • If the requested service is unavailable, you will be offered an alternative or a full refund.
  • Bookings are held for 30 minutes after the payment link is issued; after this period, availability cannot be guaranteed.

3. Pricing & Payment

  • Prices are listed in the relevant currency and may be subject to local taxes (including VAT) based on the service location.
  • Our prices are reviewed every three months. For bookings made more than two months in advance, prices may change. In such cases, you may:
    1. Cancel and receive a full refund,
    2. Accept the updated price and pay any difference.
  • The agreed service time will not be exceeded without additional charges. If the service extends beyond 2 hours, an extra fee equal to 100% of the booking price for every additional 2 hours will apply.
  • Additional charges may apply for:
    • Bookings made less than 48 hours before departure,
    • Services between 22:00 and 08:00,
    • Services on public holidays, during major events, or the Olympics,
    • Passengers traveling with more than two bags,
    • Airline-imposed baggage or schedule change fees.

4. Cancellations, Changes & Refunds

  • Cancellation by the Customer:
    • Less than 24 hours before the scheduled service: Non-refundable.
    • 24–48 hours before the scheduled service: 50% refund.
    • More than 48 hours before the scheduled service: Full refund, minus a 4% transaction fee.
    • No-shows are charged the full service fee.
  • Changes to Bookings:
    • Name, flight, or date changes requested less than 48 hours before the service may incur fees of up to 100% of the booking value and are subject to availability.
    • Any difference in price between the original and updated booking must be paid at the time of modification.
  • All refunds are issued to the original payment method, minus applicable transaction fees.

5. Service Limitations & Liabilities

  • iFlyonlyVIP acts solely as a booking intermediary and is not liable for:
    • Delays or denials caused by security screening, customs, immigration, or airline rules,
    • Missed flights due to passenger delays at airport checkpoints,
    • Refusal of service due to incomplete or invalid travel documents,
    • Decisions made by airport authorities or service providers to limit or cancel services.
  • Passengers are responsible for complying with all travel requirements and for any additional expenses caused by delays, missed connections, or extra baggage.
  • The service price is based on the confirmed party size; additional passengers will be charged accordingly.

6. Complaints

  • Any complaint or refund request must be submitted in writing within 48 hours of service delivery.
  • If a service is not delivered in full, a refund will be considered only if the failure was due to the service provider and not due to circumstances beyond their control (e.g., airport authority intervention, passenger delays).

7. Conduct & Public Statements

  • By booking, you agree not to publish, post, or otherwise disclose negative or defamatory statements about iFlyonlyVIP, its staff, or its partners without prior written consent.

Contact Information

For all booking, cancellation, or complaint requests, please contact: